Frequently Asked Questions

Using the device

How long is a session?

The Lumina Pro has a built-in timer and two light modes. Follow the session length specified in your user manual, and do not exceed it.

How often should I use it?

Light therapy rewards consistency. Most at-home protocols involve several sessions per week rather than daily marathon use. Follow the frequency set out in your manual.

When will I notice a difference?

Light therapy is cumulative. Think in terms of weeks and months of consistent use rather than days. Anyone promising overnight change is not describing how this technology works.

Should I use it on clean skin?

Yes. Use on clean, dry, product-free skin, then apply your serums and moisturiser afterwards.

Can I use it with my usual skincare?

Yes. Light therapy is intended to complement a routine, not replace it. Apply active products after your session rather than before.

Does it hurt, or heat up?

No. The light is non-thermal. A session should feel like gentle warmth and bright light, nothing more.

Do I need to close my eyes?

Keep your eyes closed during use, or use the device as directed in the manual.

The device

What wavelengths does it use?

Four: 460nm blue, 665nm red, 850nm near-infrared, and 1064nm infrared, across 236 LED chips.

How heavy is it?

408 grams, in flexible medical-grade silicone that contours to the face.

How do I charge it?

The Lumina Pro has an 1800mAh rechargeable battery and takes approximately 3.5 hours to charge fully.

Can I use it while charging?

Use the device as directed in the manual. Where a manual advises against use while charging, follow it.

How do I clean it?

Wipe the inner silicone surface with a soft, slightly damp cloth after each use, then allow it to dry. Do not immerse the device in water, and do not use solvents or abrasive cleaners.

Is it UV?

No. The device emits no ultraviolet light.

Safety

Is LED light therapy safe?

LED light therapy is non-thermal, contains no UV, and is generally well tolerated. If you have any medical concern, consult a qualified healthcare professional before use.

Can I use it if I am pregnant?

Consult a qualified healthcare professional before use if you are pregnant or breastfeeding.

What if I take photosensitising medication?

Some medications and topical products increase sensitivity to light. Consult a qualified healthcare professional before use.

What if I have epilepsy?

If you have a history of light-triggered seizures, consult a qualified healthcare professional before use.

Can I use it after a facial treatment?

If you have had a recent facial procedure or have a diagnosed skin condition, speak to your practitioner or a qualified healthcare professional first.

Is it suitable for sensitive skin?

LED light therapy is non-thermal and UV-free and is generally well tolerated. If you have a diagnosed skin condition, check with a professional first.

Orders

Where do you ship?

Worldwide — to over 140 countries. See our Shipping page for delivery times to your region.

How long does delivery take?

7–14 business days to Australia and New Zealand, 8–16 to the United States and Canada, 9–18 to the United Kingdom and Europe, and 12–25 to the rest of the world. Orders are dispatched within 2–4 business days and every parcel is tracked. Estimates run from dispatch and exclude time in customs.

Will I pay customs or duties?

Orders delivered outside Australia may attract import duties or taxes set by the destination country. These are determined by your local authorities and are the responsibility of the recipient.

Can I return it?

Yes — 30 days, unused and in original packaging. See Returns & Refunds.

Is it under warranty?

Every device carries a one-year warranty. See our Warranty page.

How do I contact you?

Email farrell.keil07@gmail.com. We respond within one business day.