Warranty
Every Vellinta device is covered for twelve months.
What is covered
Your Lumina Pro carries a one-year warranty from the date of delivery, covering defects in materials and workmanship under normal domestic use. If your device fails through no fault of your own within that period, we will repair or replace it at no cost to you.
What is not covered
- Damage caused by dropping, crushing, or misuse
- Damage from liquid immersion, or cleaning with solvents or abrasive cleaners
- Unauthorised repair, modification, or disassembly
- Normal cosmetic wear that does not affect function
- Devices purchased from an unauthorised reseller
Making a claim
Email us with your order number and a short description of the fault, along with a photograph or short video where possible. Most claims are assessed within one business day. If a replacement is approved, we cover return postage.
Your rights under Australian law
This warranty is offered in addition to, and does not limit, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Email farrell.keil07@gmail.com and we will respond within one business day.