Returns & Refunds

Thirty days to decide. No difficult conversations.

Change-of-mind returns

If the Lumina Pro is not right for you, return it within 30 days of delivery. To be eligible, the device must be unused, in its original packaging, and complete with all included accessories.

Email us with your order number and we will issue return instructions. Return postage for change-of-mind returns is the customer's responsibility. Once your return is received and inspected, we will refund the purchase price to your original payment method within 5–10 business days.

Faulty or damaged items

If your device arrives damaged or develops a fault, contact us immediately. Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law. We cover return postage for faulty items.

Hygiene

For health and safety reasons we cannot accept change-of-mind returns on devices that have been used, unless the item is faulty.

Contact

Email farrell.keil07@gmail.com and we will respond within one business day.